Advanced Email Automation Software - Email2DB
Xerox Corporation the leading global enterprise for business process and document management has taken a significant step in improving its support tracking and fault resolution with the implementation of Email2DB advanced email automation software.
With clients that include global leaders like The Dow Chemical Company, Fiat Group, Ingersoll Rand, and Procter & Gamble customer support for Xerox has always been critical to the companies success, the product support division of Xerox manage and maintain the essential processes that these businesses count on to be successful.
Prior to the implementation of Email2DB, Xerox product support division standard support process relied heavily on technicians following up customer support tickets with calls. Whilst this method provided Xerox clients with good customer service, the practice of having technicians follow up on ticket status was not only time consuming but also had a significant impact on operating costs.
With a global customer base including clients such as NASA, Microsoft, Avaya, Carrefour, Ericsson and SAP, Email2DB offered the proven software solution, expertise and support Xerox were seeking in a strategic partner to help further improve their support process.
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